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Terms
& Conditions of Sale
LEGAL
CLAIM NOTICE.
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY USING
OUR SERVICES YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS
STATED BELOW.
Frontline,
Frontline Printing, Frontline Marketing and Harlow Print are
trading names of Frontline Marketing Ltd.
Goods
means the articles, things or services described in the contract
between Frontline Marketing Ltd and the purchaser. All goods
shall be paid for at the time of order for new customers/young
businesses. No goods shall be dispatched or collection allowed
until paid for in full. For account customers all good remain
the property of Frontline Marketing until paid for in full.
By
their nature the goods do not have a redeemable value and
no refunds or credits for goods correctly supplied can be
offered. Any shortcomings or defects in goods supplied must
be notified to Frontline Marketing Ltd within 7 days of delivery.
Such goods must be returned to Frontline Marketing Ltd for
inspection. If we verify that we have made an error in terms
of quality of the goods supplied, we will re-print the goods
on return of the faulty items.
All
prices are exclusive of Value Added Tax and this will be charged
at the appropriate rate, were applicable.
Nothing
herein shall impose any liability upon Frontline Marketing
Ltd in respect of any effect in the goods arising out of the
acts, omissions, negligence or default of the Purchaser, its
servants or agents including without prejudice to the generality
of the foregoing handling and storage of the goods.
Frontline
Marketing shall not be liable for any costs, claims or damage
arising out of any act of tort or omission or breach of contract
or statutory duty calculated by reference to profits, income
production or accruals or by reference to accrual of such,
claim, damages or expenses on a time basis.
The
liability of Frontline Marketing to the purchaser of any loss
or damage of whatsoever nature and howsoever caused shall
be limited to and in no circumstances exceed the price of
the goods.
If
the purchaser shall be in breach of any of their obligations
under the contract Frontline Marketing may (without prejudice
to Frontline Marketing's rights subsequently to determine
the contract for the same cause should it so decide) suspend
further deliveries of goods without notice until any defaults
by the purchaser are remedied.
No
statement, description, information or recommendation contained
in any catalogue, price list, advertisement or communication
or made verbally by any employee of Frontline Marketing Ltd
shall be construed to enlarge, vary or override in any way
these conditions.
All
material contained in any catalogue, price list, advertisement
or similar communication is protected under copyright (c)
of Frontline Marketing Ltd. All rights are reserved worldwide.
It is strictly prohibited
to redistribute, copy or republish any of the material contained
in these resources.
COPYRIGHTS
AND TRADEMARKS
You may not place or reproduce any trademarks, service marks,
or logos that are not owned by you or licensed to you onto
materials and merchandise to be printed by Frontline Marketing
Ltd. Words, names, and designs used to identify services or
products are considered trademarks, service marks, and/or
logos. The same policy is applicable for copyrights. You cannot
use unlicensed copyrighted materials from photographers, artists,
publishers, composers, writers, and other authors of original
works. The copyright owner's exclusive rights prohibit the
reproduction of any original work.
CONTENT
You understand that all information, data, text, photographs,
graphics, messages or other materials ("Content")
are the sole responsibility of the customer. This means that
you are entirely responsible for all permission and laws relating
to the printing of any item both in the country of origin
and intended countries or regions of distribution.
INCLUDED
DESIGN
Where Frontline Marketing Ltd have provided design, you are
only entitled to use this design for items printed by Frontline
Marketing Ltd. Low resolution (72 dpi) proofing files are
provided only for you to check your job, they may not be copied
or used in any other way. Higher resolution files may be purchased
for other uses and are priced as follows:- £10 per side,
per page or per panel this will automatically include any
images and logos used in your job.
CUSTOMER
SUPPLIED ARTWORK & COLOURS
All artwork or designs and images must be provided in CMYK
format. Frontline Marketing is not responsible for any colour
shift that occurs in conversions from RGB to CMYK colour modes.
If you require us to match colours to a previous job then
you must supply a hard copy at the time of ordering.
All
artwork, designs and images must be provided in minimum of
300 DPI. Frontline Marketing is not responsible for images
printed as fuzzy, distorted or pixilated due to customer provided
artwork. If you are concerned about your artwork you should
order a printed proof.
COLOUR
PROOFING & MATCHING
Application of lamination may effect or change the appearance
of the printed colours. Frontline Marketing is not liable
for the final colour appearance of a laminated product/s.
ORDER APPROVAL
The customer is fully responsible for final proof and layout
approval prior to the printing process. FRONTLINE MARKETING
is NOT LIABLE for errors in a final product caused by any
of the following reasons:
Misspelling Errors
Punctuation Errors
Grammar Errors
Graphics Orientation or Placement
Incorrect Fonts Usage
INDEMNITY
You agree to indemnify and hold Frontline Marketing and its
subsidiaries, affiliates, officers, agents, co-branders, print
vendors, business partners, employees harmless from any claim
or demand, including reasonable legal fees, made by any third
party due to or arising out of any item we produce under your
instruction.
ORDER
CANCELLATION
If you cancel you order it is likely that we will have already
incurred some costs which will be chargeable to you. Our Customer
Service Team will be able to tell at which stage your order
is at and advise of any charges that have occurred so far.
Due
to speed of turnaround offered/expected cost can be incurred
almost immediately from the point you sign off your order
DELIVERY
DELAYS
Frontline Marketing is in no way responsible for any delays
and delivery errors. Frontline Marketing will make every effort
to rectify the situation wherever possible.
DELIVERY
ERRORS, DAMAGE & WHOLE LOSS
Lost or damaged claims can only be filed for goods over £25.00
in value and can only be done after 30 days from despatch.
Frontline Marketing is not responsible for 3rd party errors,
omissions or damaged consignments.
QUANTITY
Each ordered product is usually shipped with a few extra pieces
free of charge. Seldom order shipments may have slightly fewer
pieces than ordered. Printing trade standards allow for underages
or overages of up to 3%. Therefore, if exact quantity is needed
then we suggest that you order 3% over the quantity needed.
WRONG
ADDRESS INFORMATION
When a package is not delivered due to an error made by the
customer in submitting the wrong delivery address, Frontline
Marketing will re-send the package with corrected address
and charge for additional delivery costs.
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