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marketing ltd TERMS & CONDITIONS 2004 LEGAL CLAIM NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. COPYRIGHT All material and software Copyright (c) 2004 Frontline Marketing Ltd. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material contained on the frontlinemarketing.co.uk web site. COPYRIGHTS AND TRADEMARKS You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed by Frontline Marketing. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. CONTENT You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the customer. This means that you are entirely responsible for all permissions and laws relating to the printing of any item particually when being distributed in foreign countries. INCLUDED DESIGN Frontline Marketing will only provide design files at 72 DPI (low resolution). Higher resolution designed files can be purchased and will be priced individually. Please contact support@frontlinemarketing.co.uk if you would like a price quote for your high resolution designed files. CUSTOMER SUBMITTED ARTWORK All artwork or designs and images must be provided in CMYK format. Frontline Marketing is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK format. Frontline Marketing is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. COLOUR PROOFING & MATCHINGApplication of lamination may effect or change the appearance of the printed colours. Frontline Marketing is not liable for the final colour appearance of a laminated product/s. ORDER APPROVAL The customer is fully responsible for final proof and layout approval prior to the printing process. FRONTLINE MARKETING is NOT LIABLE for errors in a final product caused by any of the following reasons: INDEMNITY You agree to indemnify and hold Frontline Marketing and its subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Service, your use of the Service, your connection to the Service, your violation of the terms of service, or your violation of the rights of a third party. ORDER CANCELLATION Frontline Marketing will allow you to cancel your order prior to printing/shipping. However, if your ordered item is en route or already delivered, we are unable to cancel your order. However, orders may be eligible for cancellation upon request via email or phone. Our Customer Service Team will inform you of any cancellatioin charges depending on the stage of the order. Here is a brief overview of the stages of an order within our system:
1) Orders are sent to our graphic department and re-designed. All orders are cancelable between stages 1. If an order is cancelled in stage 1, you will be charged £5 plus 5% of the total amount to cover payment processing, bank charges and handling fee. But, if the order is cancelled in stage 2, 15% of the total order amount is deducted as cancellation fees to cover our design department's charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee the success. However, if the order is still in stage 3, and the user wants to have it cancelled, 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4 or 5, that order cannot be cancelled. RETURNS AND REFUNDSSince each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. RE-PRINTS / RE-RUNS Customer must notify Frontline Marketing in writing within 5 business days of delivery of any defects discovered in the finished goods. In order to receive replacements Customer must return 95% of the delivered product within 30 days of delivery. DELIVERY DELAYS Frontline Marketing is in no way responsible for any delays anddelivery errors. Frontline Marketing will make every effort to rectify the situation wherever possible. DELIVERY ERRORS, DAMAGE & WHOLE LOSS Lost or damaged claims can only be filed for goods over £25.00 in value and can only be done after 30 days from despatch. Frontline Marketing is not responsible for 3rd party errors, omissions or damaged consignments. Each ordered product is usually shipped with few extra pieces free of charge. Seldom order shipment may have slightly fewer pieces than ordered. Printing trade standards allow for underages or overages of up to 5%. Therefore, if exact quantity is needed then we suggest that you order 10% over the quantity needed. WRONG
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